Sales Skill and Customer Service
To master Customer's ColorStyle.
Four ColorStyle in CUBI
Through the application of the four styles of ColorStyle in the four dimensions of CUBI, we can master customers’ consumption psychology
TWO DAYS （ 14 HOURS ）Course outline.
Unit 1 : Sales begin with customer needs
Unit 2: professional opening
Unit 3: ask and choose readings (listen)
Unit 4: Persuasion
Unit 5: reaching an agreement
Unit 6: customer indifference
Unit 7: handling complaint
RETURNING CUSTOMERS
Master the color style of customers.
While it makes sense to want to create more one-off customers as part of a product-centric business model to increase market share, in most other cases ─ provided we want the business to be more profitable ─ we need customers to return more often and spend more money throughout the extended customer relationship.
Therefore, the focus should be on getting customers to return, or at least refer. There is a bonus: it is at least 5x times less expensive to retain a customer and get them to repurchase than it is to acquire a new customer.
Our Team For the Course
Sales course Creators from insurance industry, automobile industry and telecom service center. They not only know how to make good use of ColorStyle tools, but also understand the key skills of customer service and sales.
